HUMHUM-004 — Trust and Acceptance Issues
Algorithmic Systems Cause Emotional Harm Through Exploitative Behavioural Design
4/5Sector: OtherGeography: GlobalStage: OperateIngested: —
Executive Summary
AI-driven recommendation and targeting systems exploit user behaviour and make incorrect personal inferences, causing measurable emotional and psychological harm. Boards face reputational, regulatory, and duty-of-care exposure where algorithmic design prioritises engagement over user welfare.
Domain
Human Factors
Blindspots in change management, skills, human-AI collaboration, trust, workforce, and culture.
Source
MIT AI Risk Repository — Sociotechnical Harms of Algorithmic Systems: Scoping a Taxonomy for Harm Reduction (Shelby2023) ↗https://airisk.mit.edu/
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