Human Factors

Blindspots in change management, skills, human-AI collaboration, trust, workforce, and culture.

Blindspots in this category

HUM-001ResilientCriticality 6/10

Change Management Resistance

Occurs when organisations underestimate the change management required for AI adoption, leading to employee resistance, cultural conflict, and failed implementation despite technical success.

“Are our people prepared and willing to work alongside AI systems?”

HUM-002ReliableCriticality 5/10

Skills Gap and Training Deficiencies

Emerges when organisations deploy AI without adequate training, leading to misuse, under-utilisation, or dangerous over-reliance by users who do not understand the system's boundaries.

“Do our people have the skills needed to work effectively with AI systems?”

HUM-003ReliableCriticality 6/10

Human-AI Collaboration Design Flaws

Manifests when users develop incorrect mental models of AI behaviour, leading to inappropriate reliance, misinterpretation of outputs, or failure to recognise when human intervention is required.

“How well do humans and AI systems work together in our processes?”

HUM-004ReliableCriticality 7/10

Trust and Acceptance Issues

Occurs when one bad output or pattern of unreliability destroys system-wide credibility, with users disengaging rather than calibrating trust in specific contexts.

“Do our people trust the AI systems enough to use them effectively?”

HUM-005ResponsibleCriticality 8/10

Workforce Displacement Anxiety

Emerges when organisations underestimate workforce anxiety about AI, leading to industrial action, talent loss, and adoption failure despite technical success.

“How are we addressing employee concerns about AI replacing their jobs?”

HUM-006ResilientCriticality 6/10

Cultural Adaptation Challenges

Manifests when organisational culture conflicts with AI implementation requirements, leading to resistance, perverse incentives, and failure to realise AI benefits despite technical success.

“Does our organisational culture support the changes that AI will bring?”