HUMHUM-003 — Human-AI Collaboration Design Flaws
Public Chatbot Hallucination Producing Factually Incorrect Outputs
4/5Sector: OtherGeography: GlobalStage: OperateIngested: —
Executive Summary
A deployed public chatbot generated outputs contradicting verified facts and authoritative sources, a pattern known as hallucination. Organisations face reputational, legal, and public trust consequences when AI-produced misinformation reaches users at scale.
Domain
Human Factors
Blindspots in change management, skills, human-AI collaboration, trust, workforce, and culture.
Source
MIT AI Risk Repository — Emerging Risks and Mitigations for Public Chatbots: LILAC v1 (Stanley2024) ↗https://airisk.mit.edu/
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