HUMHUM-004 — Trust and Acceptance Issues
AI Capability Misinformation Drives Retail Overreliance and Customer Harm
3/5Sector: RetailGeography: GlobalStage: OperateIngested: —
Executive Summary
Retailers deploying AI systems risk operational failure when advertised capabilities diverge from actual performance, creating dangerous overreliance. Boards face liability exposure and reputational damage when misleading claims about AI functionality lead to poor customer outcomes.
Domain
Human Factors
Blindspots in change management, skills, human-AI collaboration, trust, workforce, and culture.
Source
MIT AI Risk Repository — International Scientific Report on the Safety of Advanced AI (Bengio2024) ↗https://airisk.mit.edu/
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