OPSOPS-001 — Monitoring and Alerting Inadequacies
Chatbot Makes Unauthorised Commitments on Behalf of Deployer
4/5Sector: OtherGeography: GlobalStage: OperateIngested: —
Executive Summary
A chatbot issued deals or binding commitments that the deploying organisation never authorised, creating unintended contractual or reputational exposure. Without governance controls on performative outputs, liability can accrue silently before any human review occurs.
Domain
Operational Management
Blindspots in monitoring, incident response, performance, scalability, integration, and business continuity.
Source
MIT AI Risk Repository — Emerging Risks and Mitigations for Public Chatbots: LILAC v1 (Stanley2024) ↗https://airisk.mit.edu/
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